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Hi there,
we hope you’re
finding what you
are looking for.

Hi there,
we hope you
are finding
what you are
looking for.

Privacy Policy.

At Nokori Organics Pty (“Nokori”,” we,” “us,” or “our”), provider of the www.nokori.com.au website (the “Site”), we understand that our Site visitors and clients are concerned about their privacy and about the confidentiality and security of information we may obtain about them online. For this reason, we want you to understand the steps we have taken to safeguard the information we receive online about visitors who access or interact with the Site and related services. Further we strongly believe that you should know what information about you is collected when you use the Site, including our services through the Site, as well as how that information is used, maintained and, in some cases, shared. Therefore, we have created this Privacy Policy to set forth our privacy practices and policies.

Your use of the Site is subject to your acceptance of this Privacy Policy and the Nokori Terms of Service. If you do not agree with this Privacy Policy, please do not use the Nokori Site. This Privacy Policy may change from time to time, so we encourage you to review our Privacy Policy periodically for updates. Your continued use of the Site following the posting of changes to this Privacy Policy will mean you accept those changes. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT USE THE SITE OR OTHERWISE ENGAGE IN THESE ACTIVITIES.

If you wish to contact Nokori with a question or comment regarding this policy, email hello@nokori.com.au.  In the event that you have a dispute or a complaint with regard to this policy, please read below for detailed information on who to contact and how.

Nokori Site is committed to protecting your privacy. We believe that customer privacy and electronic security is necessary. Therefore, the information you provide during registration is used only to provide you personalized services.

The account information that you provided will only be used to process requested transactions or to contact you regarding a particular transaction. The Site may use purchasing information to generate aggregate reports to help determine how to improve our customers’ experience. This data is completely anonymous and for internal purposes only.

The Site will not disclose customer information to any outside organizations. The only exception being delivery services to complete your transaction (without prior consent of the customer). However, we may disclose user information to government and/or third parties if there is reason to believe the user is violating the terms and conditions of our company, or where otherwise required by law or by legal process.

We may also use your contact information to contact you about product use, new products, features or special promotions. If you wish not to receive such communications, you may remove yourself from the mailing list by clicking on the unsubscribe link that is present in all promotional emails that we send to our customers.

The Site also collects simple user information by using data-tracking software to track what areas of the Site are most frequented by visitors. This gives us valuable information about those items in which our customers are most interested, so we can try to provide a better shopping experience.

Essential information collected

In operating our web store, it is crucial for us to capture certain information about your device, such as your IP address and information related to your visit when you browse our store. For example, this might include time-stamping, the last product or page you visited, and evidence that you logged in.

Reasons to collect information

  • By remembering who you are after you log in once, you do not need to confirm at each click;
  • To monitor consistently whether our website is running at peak performance that we are bound to provide;
  • To allow you to browse between products without having to start back from the home page after each click;
  • Allow the Site to remember if you have something in your shopping cart at the point you decide to checkout; and
  • Ensure that your data is processed securely.

The above-mentioned information is referred to as “essential information” and it is collected using cookies. Cookies can be described as small text files that most websites use. A website can place cookies in the web browser and then read this information collected through the cookies every time the user performs an action. We use cookies. Without enabling this efficient mechanism (first-party cookies), we will not be able to provide you with the smooth experience that you expect while you are navigating through the Site. 

Order information you expressly provide

If you purchase products from the Site, we will need further information about you to fully process your order and ship the products you selected. In this situation the additional information we require are your first and last names, email address, shipping and billing address. We will also use your order and contact information to send you communications related to the processing of your order. We will specifically ask you to provide this information in our “checkout page” before letting you finalize your purchase with the payment.

Accounts

Signing up for an account makes it convenient for both parties as the Site will remember your information and, when you decide to buy our products, you do not have to provide your information again; you just have to log-in. Note that before registering for an account, we will ask you to expressly provide your consent to this privacy policy. Only if you give us your consent, will we open your account. We also give you the option to easily withdraw your consent and delete your account at any time. Just connect with us at the contact details at the bottom of the page.

Partial Purchases

If you have started to buy one of our products, but have abandoned the purchase half way, you may have provided partial information, such as your email address. In this situation, we might email you to remind you of your interest. In the same email we will give you an opportunity to opt-out if you are not comfortable in receiving further emails of this kind. Your privacy means a lot to us, and we will stop sending you these communications right away.

Reviews

If you have completed a purchase, we may contact you to ask you to review the product purchased. We want to be certain whether you like your purchase or have any complaints. You are most welcome to share your opinion with other customers as well.

Personalization

It should be noted that we use specific information in relation to your visit, such as the page or the product you viewed, the timestamp of your visit, where you are coming from (whether you came to our Site by opening our direct link or through clicking on an advertisement). This is almost like the “essential information,” but more geared to provide you with a personalized experience. The information that you provide us during your visit gives us valuable insights into your interests and allows us to send you relevant communications. We capture this information through cookies. If you subscribe to receive emails from us, we will use data about your visit and orders to send you personalized emails. This data is processed to send you relevant emails that you can enjoy. We also personalize our online marketing using your data to assist create adverts on web properties like Instagram, Facebook, etc.

Other uses of personal data

We use personal data to gain analytical knowledge to purchase and behaviour browsing. To enable this, we use companies such as Klaviyo, Justuno and Google to process the data on our behalf. Your data is shared only to provide the services we have contracted with them, and may not be shared for any other reason.

Security Policy

Nokori is committed to securing the information you have trusted with us. Nokori uses security measures to protect from the loss, misuse or alteration of information in our possession.

The payment methods we use is PayPal. Your information is transmitted securely over a secure socket layer (SSL) connection. We do not store your credit card details.

Credit card details are only collected for purposes of processing your payment via our payment gateway.

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