Your questions,
feedback &
your experience.



Please get in Touch.

Do you have questions or feedback you’d like to share with us or any tips or even issues you’ve discovered while using our products? Or if you need help placing an order, tracking your delivery, or arranging an exchange, we’re here to help.

Please check some of the answers below, or feel free to send us a note here.

Your Questions


Why are Nokori products recommended for pre & post procedure?

There is often a focus on scar management, however, to get the best results from your procedure preparing your skin is also important. Our chemist and formulator have over 30 years’ experience and we have developed products with a very specific mix of ingredients and percentages to prepare your skin and manage your scars after your procedure. Furthermore, we’ve received input from some of Australia’s leading surgeons on the Nokori Pre & Post Procedure Kit.

Have the ingredients in Nokori been tested and used before?

In Australia, the importation, manufacture and use of chemicals, including the use of those in cosmetics – are regulated by the Australian Government’s National Industrial Chemicals Notification and Assessment Scheme (NICNAS). In the case of cosmetics, every ingredient contained within the product must be scientifically assessed and approved by NICNAS before being manufactured or imported to Australia. All of Nokori ingredients comply with NICNAS.

Are Nokori products 100% natural and toxin free?

Yes, Nokori products contain no man-made ingredients. Our ingredients are certified organic and 100% natural. Which means they are all naturally occurring elements and compounds derived from a natural source.

What natural preservatives does Nokori use?

Preservatives prevent products from producing bacteria and fungus. Our commitment to creating products which have 100% natural ingredients extends to our preservatives. We use a combination of Vitamin E, Glyceryl Caprylate, Glyceryl Undecylenate, p-Anisic Acid and Citric Acid. All of which are plant-based and derived from a natural source.

Why do Nokori products contain antioxidants?

Antioxidants are key for skin preparation and scar management because they fight free radicals. These are unstable chemical particles which cause skin damage over time. Antioxidants neutralise free radicals giving your skin space to repair.

What common ingredients should be avoided?

Many cosmetic products contain parabens, mineral oils and synthetic fragrances. These ingredients stress the skin’s natural repair process, damaging its protective barrier and breaking down collagen. This is never good for your skin, especially when you are healing. Nokori products do not contain any of these ingredients.

Do Nokori products contain any DEA, SLES, parabens, petrochemical substances and formaldehyde?

No. And they never will.

Are Nokori products vegan friendly?

All our products are vegan friendly, except the Lip Balm which contains beeswax. However, the extraction process to retrieve this does not harm the bees.

What is the difference between hypertrophic or keloid scars?

Problem scars are sometimes called hypertrophic or keloid scars, this is when excessive scar tissue forms. Hypertrophic scars occur soon after the procedure, subside with time and stay within the boundary of the incision. Keloid scars develop later, usually don’t subside with time and often extend outside the side of the original incision. You might be more likely to develop a problem scar if you have a skin type known to scar easily, such as Mediterranean, Asian, African and indigenous Australian. Or if your incision has taken three weeks or more to heal, or you have a past history of problem scaring.

The Probiotic Wash doesn’t foam very much. Should I use more?

Our wash lathers more than it foams; but it’s still cleansing your skin effectively. Ingredients called surfectants make products foam, but they strip the skin of its natural oils, leaving you dry. Nokori uses a lathering ingredient called Coco Glucoside which is natural, non-ionic and gentle on the skin, keeping your skin clean and hydrated before and after your procedure

Why is the Bio Active Cream in a pump instead of a jar? It’s hard to pump post procedure.

All creams are water based and can become contaminated if exposed. We’ve enclosed the Bio Active Cream in a pump top to ensure it remains completely bacteria-free during the whole of your healing. The Scar Balm doesn’t require the same precaution because it’s a natural oil-based product, which have antibacterial properties. If you are struggling to pump it immediately after your procedure, wrap your palm around the bottle and use your thumb to dispense it.

How to do know when to start using the Scar Balm?

You should only begin using the Scar Balm once your incision is sealed. This is very important to avoid infection. Everyone heals at different rates so your incisions may seal anywhere from 3 to 6 weeks after your procedure. We recommend checking with your practice nurse during your routine check-ups so they can advise when you are ready.

The consistency of the Scar Balm changes. Has it gone off?

The Scar Balm is made with essential oils which are super sensitive to the hot and cold. The consistency may become a little harder in the cooler months and naturally a little softer in the warmer months. Temperature doesn’t destroy the product or reduce its effectiveness as long as its stored below 30 degrees. When applying the Scar Balm or Lip Balm the warmth from your fingers and movement on application will support it to be absorbed effectively.

The consistency of the Lip Balm changes. Has it gone off?

Just like the Scar Balm, our Lip Balm is made with essential oils so it’s sensitive to temperature. During the cooler months it provides a thicker balm to protect against the cool dry air and in summer the balm thins.

Silicone is frequently cited to heal scars. Why does the Nokori Pre & Post Procedure Kit not use silicone?

Silicone has been proven to prevent excess collagen production which can lead to more pronounced scars. It’s a non-natural way to manage your scars, which some surgeons, but not all, recommend. The Nokori Pre & Post Procedure Kit is a natural way to prepare your skin and manage your scars, so we haven’t included a silicone product. If you are concerned about your scar, ask your surgeon or nurse if you should supplement your healing with silicone tape. You can purchase it here to add to your Kit.

How do I avoid the Bio Active Cream drying out?

After each use remember to twist the pump clockwise to block the airflow. This will avoid the cream drying out.

What is the shelf life of Nokori products?

Nokori products should be stored away from direct sunlight and under 30 degrees. They will remain fresh if unopened. Once opened we recommend the products be used within three months.

I’ve run out of products; how can I get some more?

The products in the Pre & Post Procedure Kit were developed to provide just enough for your first 12 weeks of your procedure journey. However, they will continue to be beneficial to your skin and many patients just simply enjoy using them. You can purchase the products separately here.